Important Information

You are visiting the international Vantage Markets website, distinct from the website operated by Vantage Global Prime LLP
( www.vantagemarkets.co.uk ) which is regulated by the Financial Conduct Authority ("FCA").

This website is managed by Vantage Markets' international entities, and it's important to emphasise that they are not subject to regulation by the FCA in the UK. Therefore, you must understand that you will not have the FCA’s protection when investing through this website – for example:

  • You will not be guaranteed Negative Balance Protection
  • You will not be protected by FCA’s leverage restrictions
  • You will not have the right to settle disputes via the Financial Ombudsman Service (FOS)
  • You will not be protected by Financial Services Compensation Scheme (FSCS)
  • Any monies deposited will not be afforded the protection required under the FCA Client Assets Sourcebook. The level of protection for your funds will be determined by the regulations of the relevant local regulator.

If you would like to proceed and visit this website, you acknowledge and confirm the following:

  • 1.The website is owned by Vantage Markets' international entities and not by Vantage Global Prime LLP, which is regulated by the FCA.
  • 2.Vantage Global Limited, or any of the Vantage Markets international entities, are neither based in the UK nor licensed by the FCA.
  • 3.You are accessing the website at your own initiative and have not been solicited by Vantage Global Limited in any way.
  • 4.Investing through this website does not grant you the protections provided by the FCA.
  • 5.Should you choose to invest through this website or with any of the international Vantage Markets entities, you will be subject to the rules and regulations of the relevant international regulatory authorities, not the FCA.

Vantage wants to make it clear that we are duly licensed and authorised to offer the services and financial derivative products listed on our website. Individuals accessing this website and registering a trading account do so entirely of their own volition and without prior solicitation.

By confirming your decision to proceed with entering the website, you hereby affirm that this decision was solely initiated by you, and no solicitation has been made by any Vantage entity.

I confirm my intention to proceed and enter this website Please direct me to the website operated by Vantage Global Prime LLP, regulated by the FCA in the United Kingdom

By providing your email and proceeding to create an account on this website, you acknowledge that you will be opening an account with Vantage Global Limited, regulated by the Vanuatu Financial Services Commission (VFSC), and not the UK Financial Conduct Authority (FCA).

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Resolusi Sengketa

Resolusi Sengketa

Vantage berkomitmen untuk memberikan layanan yang sangat baik kepada klien kami. Kami melihat komentar, saran, dan kekhawatiran klien kami yang paling penting.

Jika Anda tidak puas dengan layanan yang disediakan oleh Vantage, silakan hubungi dukungan pelanggan kami sesegera mungkin di +442080363883 atau melalui email di [email protected].

Jika Anda memiliki sengketa perdagangan, Anda dapat mengirimkan pertanyaan perdagangan dengan menyelesaikan penyelidikan perdagangan di sini. Dalam upaya untuk segera menyelesaikan pertanyaan perdagangan, semua sengketa perdagangan harus dicatat secepat mungkin setelah masalah perdagangan terjadi.

Setelah perdagangan ditinjau secara menyeluruh, Anda akan dihubungi dengan penjelasan lengkap tentang apa yang terjadi pada perdagangan yang dilaporkan untuk diselidiki.

Untuk membantu kami menyelidiki dan menyelesaikan keluhan Anda secepat mungkin dan dengan ketidaknyamanan minimum kepada Anda, pastikan Anda memberi kami informasi sebanyak mungkin, termasuk:

1. Nama Anda, Tanggal Lahir dan Alamat

2. Nomor Akun Perdagangan Anda dan Nomor Pesanan

3. Deskripsi yang jelas tentang keluhan Anda

4. Detail tentang apa yang Anda ingin kami lakukan untuk memperbaikinya

5. Salinan dokumen yang relevan, seperti surat, tangkapan layar, pernyataan perdagangan, dll.

6. Nomor telepon siang hari tempat kami dapat menghubungi Anda

Komisi Keuangan dan Dana Kompensasi

Vantage adalah anggota Komisi Keuangan, sebuah organisasi penyelesaian sengketa eksternal independen yang berspesialisasi dalam menyelesaikan sengketa dan keluhan untuk pasar forex. Komisi Keuangan juga memberikan perlindungan tambahan bagi pedagang melalui dana kompensasi yang bertindak sebagai asuransi untuk klien anggota.

Dalam hal perselisihan yang belum terselesaikan dengan Vantage, klien dapat merujuk pengaduan ke Komisi Keuangan sesuai Perjanjian Klien. Dana kompensasi mencakup penilaian yang dikeluarkan oleh Komisi Keuangan hingga € 20.000 per klien (Syarat & Ketentuan berlaku).

Untuk informasi lebih lanjut, silakan merujuk ke situs web Komisi Keuangan (https://financialcommission.org/) dan perjanjian klien kami.